KBL ADVISORYComplaints

If you have a complaint, please contact us with the details.

We will then send you a letter acknowledging receipt of your complaint within 7 days of receipt.

KBL Advisory will be notified of your complaint and review the relevant file(s) to try and address the subject matter of your complaint.

Following their review, KBL Advisory will respond to your complaint within 14 days of receipt.

If this letter does not provide an adequate response to your complaint, you will be invited to attend a meeting at our office to discuss, and hopefully resolve, your complaint.

If you do not wish to attend a meeting or it is not possible for you to do so, we undertake to carry out any further investigations you require and to respond within 14 days of your written request for this additional information to be provided.

If at the conclusion of our investigations you are still unhappy with our explanations, or our suggestions for resolving your complaint, you may refer the handling of the complaint to the

Insolvency Service via their Gateway scheme, contact details are as follows:
ip.complaints@insolvency.gsi.gov.uk
0845 6029848
The Insolvency Service, IP Complaints, 3rd Floor, 1 City Walk, Leeds, LS11 9DA

CONTACT US WITH EASEGet in touch

Simply send us an e-mail or give us a call.
Address
North West Office
Stamford House, Northenden Road
Cheshire
M33 2DH

North East Office
Suite 1.01, Darlington Business Central
2 Union Square, Central Park,
DL1 1GL
Call us
North West Office
0161 637 8100

North East Office
01325 734 820
Email us
info@kbl-advisory.com

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