KBL ADVISORYComplaints

If you have a complaint, please contact us with the details.

We will then send you a letter acknowledging receipt of your complaint within 7 days of receipt.

KBL Advisory will be notified of your complaint and review the relevant file(s) to try and address the subject matter of your complaint.

Following their review, KBL Advisory will respond to your complaint within 14 days of receipt.

If this letter does not provide an adequate response to your complaint, you will be invited to attend a meeting at our office to discuss, and hopefully resolve, your complaint.

If you do not wish to attend a meeting or it is not possible for you to do so, we undertake to carry out any further investigations you require and to respond within 14 days of your written request for this additional information to be provided.

KBL Advisory Limited place a high priority on client service and are keen to ensure that the quality of this is maintained. If at any time you would like to discuss how the firms’ service to you could be improved, or if you are dissatisfied with the service you are receiving, please contact Steve Kenny at Stamford House, Northenden Road, Sale, Cheshire, M33 2DH in the first instance. We undertake to look into any complaint carefully and promptly and to do all we can to explain the position to you. If we do not answer your complaint to your satisfaction, you may of course take up the matter with the Insolvency Complaints Gateway which is operated by the Insolvency Service.

This may be found at https://www.gov.uk/complain-about-insolvency-practitioner